So far we
survey of your wishes
results - part 1 (frequency of emails to you)
results - part 2 (how to improve the mobile version)
results - part 3 (general appreciation, for which very many thanks)
Part 5 will follow with commonly made comments, criticisms and suggestions for improvements
to how the site operates and Part 6 will be all those suggestions about the
content of what we publish.
This Part 4
is a long list of comments, for which we are extremely grateful, which we feel we can address immediately.
advantage of making our survey anonymous was probably that it helped to encourage
such an impressive response rate (1,582 responses in less than three days), but
the disadvantage of course is that we can’t contact you directly to help with
specific problems. Below is the best we can do, but always please feel free to
use the Contact button below right. As
in earlier parts, we have not edited respondents' comments. Do feel free to make any further points via the Comments box below.
Specifics we can help
Sometimes it takes a
long time to load and that can become very frustrating. I typically have to
cancel and then retry. Thanks for conducting this survey and asking for our
Could you kindly email firstname.lastname@example.org and Tam Currin will do her
inimitable best to help you.
The payment resource
you use is difficult to navigate and not user friendly when renewing.
I'm afraid that, like all independent websites, we have to use an outside
payment provider to process orders, in our case Worldpay. It calls itself the ' Global Leader in Payment Services'
but we know it can sometimes be horribly inflexible and we apologise. Our
membership supremo Rachel Shaughnessy on email@example.com is
always on hand to answer your queries. Though please do pass on any specific
suggestions as to how we might better design the process of renewing, for which
we thank you in advance. For the record, this is the only comment we received
about the payment process.
Make an app so that
your content can be viewed off-line.
This is one of several suggestions concerning apps made in answer to this
general question. Kindly see Part 2.
It's a tiny niggle,
but the print article to PDF feature doesn't seem to be working properly.
Nothing to be improved with the content, it's great already.
You’re quite right that the print article and print article to PDF icons top
right of articles were at one stage fairly recently ineffectual but they work
fine now. You'll find that the PDF features as a download (bottom left of the
screen on my laptop), but if you click to open it and use the print symbol it
prints perfectly for me.
When I look up your
comments on wines, I realise that sometimes you delete comments on older
vintages long before they reach the end of their 'plateau' of consumption.
I can assure you that we never delete tasting notes unless we realise they are
exact duplicates. I come from the north and believe strongly in 'waste not,
Review not lively
(dull). Better with some techncial substances and also interesting drinking and
wine tour experience.
I'm sorry but I don't understand these comments. Feel free to explain via
I know it is very
dificult and could not be in the editorial policies , but I would like to see
more comments and suggestions on wine and food pairings. Just a short paragraph
after some tasting notes would be interesting. For a normal person, at least
for me, most of the time I enjoy wine with food. And I drink wine, at least in
one meal a day!
Have a food-wine match page be able to purchase wine online that is presented
I would like you to write articles about wine-food combinations
It's pretty good already - maybe more features on food/wine pairing?
I'd love an even more sophisticated/detailed wine/food matcher.
Thank you for these five comments on a common theme. No-one could enjoy wine
with food and food with wine more than me,
and I am fully aware that our food and
wine matching feature (part of the extensive Instant expert
section) is relatively sketchy BUT I am extremely loth to be more specific
because I do not subscribe to the view that finding ideal matches of food and
wine are that important. I also feel that suggesting otherwise can make wine
drinking seem more complicated than it is. What is the worst thing that can
happen if your food and wine don't got together perfectly? I suggest you eat
what you feel like and drink what you feel like and they will probably not
clash. If they do, just have a healthy mouthful of water between each mouthful.
I use the site in many
ways but the principal benefit is information about travelling to and visiting
wine regions, so I look for background on topography, wine and grape varieties,
good producers to visit (ie accessible and welcoming as well as makers of good
wine), so whilst the news items are usually interesting, I also use the
archived travel forum, the wine atlas and archived blogs. I'm not a hugely
knowledgeable connoisseur nor able to afford a lot of the fancy wines mentioned
in some posts or forum blogs. But wouldn't it be just so excellent if there was
an on-line version of your grape varieties tome ( I have a copy of my own) that
we could access when abroad, or let us have the Kindle version too included in
the original purchase price. It's just too heavy to cart around on holiday,
which is when it would be most useful.
We are delighted to say that an electronic version of Wine Grapes is being designed
at this moment. We authors were anxious that, despite the limitations of the
various forms of hardware, not least the Kindle, the material should be as easy
to access as possible. Hence the delay. It should be available by September or
October at the latest.
The oxford companion is an important
asset to your site, and it remains unclear to me what you wil do with the other
excellent works you publsih, like your book on wine grapes...
An e-version of Wine Grapes will be published by
Penguin later this year.
How do we know that
you have updated the site and specially OCW. Somers I get the feeling that
this is not up to date with the articles that we received?
I'm afraid Julia and I have been so very busy with Wine Grapes, American Wine and the 7th edition of The World Atlas of Wine (which will be published
this October) that we haven't had a great deal of time to update the 3rd edn of
the Oxford Companion to Wine. The
online version that is exclusive to Purple Pages members is certainly the most
up to date version of the Companion
but we haven't signalled obviously how it differs from the most recent printing
of the 3rd edn. This is something we can look at when the 4th edn goes online,
though we haven't even started work on it yet. OUP hope to publish this 4th edn
in October 2015. We'd better get our skates on.
All ok for me. Maybe a
more specific idea about the best time to drink the wines reviewed.
We do try to suggest a drinking window for every wine we taste. The best
time to drink the wines we review is during the period mentioned eg 'Drink 2013-20'.
More about Bordeaux
wines. Tastings should always be totally blind.
Thanks a lot for the feedback. We always taste blind when we can and when we
think it useful (comparing like with like, for example). But as you probably
know, in the Bordeaux primeurs context - uppermost on our minds at the moment
for obvious reasons - there are certain Châteaux that refuse to have their wine
tasted blind. And then there are other contexts in which I believe it is more
revealing not to taste blind - a vertical tasting of an important wine, for
example, such as the recent tasting of all vintages of Hill of Grace. I found
it much more instructive to know which vintage I was tasting than if they had
all been mixed up.
Would be a great help
to have more info or even a rating on value for money on wines tasted and
current approximate prices.
I wish we could include rough prices for all wines but it is difficult when
many of them are as yet unreleased, and/or available only in a handful of
countries and/or too old to be available commercially. Kindly bear in mind that our Purple Pages
members are in 100 different countries so it is difficult to be definitive
about prices of even current releases. I do think that providing a Find this wine link to winesearcher.com
on which you can set your country/state preferences is the best general
solution to this difficult problem - although we do include UK prices when we
Easier access to
vintage information by region.
Kindly see our Vintage
guide on the free bit of the site in the Instant expert
category. But you're right that we should add notes on 2012 now and if
necessary update comments on earlier vintages. And we will be looking at how to improve navigation in general.
Good search tools
already. Perhaps a note to subscribers when a new post goes up.
A new post goes up two or three times every single day, which is why we are
more moderate than most about emailing members with news of new material but,
as explained in Part
1, we are examining the mechanics of more frequent mailings.
I am unsure when new
tasting notes are added to the site (except when they form part of an article).
What would be of massive use would be a simple link to see the "latest
reviews added" (page after page of them, perhaps 100 per page or
Wouldn't this be rather indigestible? For the moment the best way to monitor
this is to keep looking at the most recent Tasting articles by clicking on that
category in the horizontal menu. But we do also add tasting notes we describe
as Standalones that are not part of tasting articles. We shall discuss with our
developer how we can give you easy access to these.
but I would like an attempt to explain very different scores for the same wine
in your notes. More on vintages at specfic periods in time - for drinking
This is a good idea; I'll add an explanation of our policy on multiple
notes on the same wine to the opening page of the
tasting notes search
The tasting notes are
not always easy to find within the large number available. I would advise to
review the search and query possibilities within your website. But in essence
the search should be improved to provide more hits on search as well as access
to the large information archive available.
Many people are suggesting refinements to navigation (see Part 5) which we
will follow up.
In the Forum (Members
Only) section, put five items rather than three. I don't check the site daily,
so I like the idea of being able to take a quick look at more recent posts.
Make the list of recent articles longer. It's not helpful if I visit the site a
couple of times a week.
Thanks for these separate comments. We can certainly look at redesigning the
home page so as to fit more on. I wonder how many people check the tweets below
the forum posts, for instance?
I'm not sure how to handle this one, but since I read the site from the U.S.,
I'm especially interested in wines that might be found here (in New York in my
case). You sometimes have an early mention of whether a wine or a line of wines
has only limited distribution, or is available internationally, and I always
find that useful. I do keep reading if it turns out that it is only available
in London or Bristol, but might pay closer attention if I thought I could find
it locally. Finally, I encourage what I think of as a somewhat more frequent
attention to wines from South America, as well as to more modestly priced
wines. I love reading about wines from Burgundy and Bordeaux that I once
enjoyed with some frequency, but that rising tide we keep hearing about has
floated them out of reach for regular appearances on our table.
Lots of people now asking for increased coverage of less expensive wines. Good
call. Noted. Though less expensive wines have a tendency to be more
market-specific than the well-known classics that enjoy more international
The search engine part
of the OCW is a little difficult to navigate in terms of having to type in
'region' v 'topic' as depending on how you have the search set up it may not
come back with the correct response. When jr.com has time, streamlining the
search engine for the OCW would be what would make this reader the happiest
Thanks for the feedback. When I'm looking for something in the OCW I find
it works very well if I just click on Oxford Companion in the horizontal menu,
which automatically sets the dropdown menu by the search box to Oxford
Companion. I then key in the term I'm looking for and - hey, presto - there is
the main entry at the top and other entries mentioning the topic listed below
I like your tastings,
for me they are an additional voice to Quarin, Parker, Tanzer which I also read
The front page of the website is an incredible mess, whoever has designed that
should be jailed! Let's therefore go back to basics. First and foremost 1)
People want to know what vintages from what regions you recently have tasted
and read about it. And only then 2) read other wine related stuff that may or
may not be interesting. That should be visable/separated on your front page.
Other improvement: Your search function is lightyears behind of what is
possible a parker. For example if I put "Chave Hermitage" into your
search window I get wines from Chapoutier as an aswer, WTF! Get this fixed
immediately, it is embarassing especially in comparison to your two super high
quality books (Atlas, Oxford Companion). Your team has to understand in the
century of the website, it is the website people measure you by, not the books.
Books are the 20th century... Other than that, continue your good work and
continue to give Parker shit if he gives 100 Points to Grape Syrup! :-)
What makes me think you are an American male…?! I'm not 100% sure all
visitors to the site share your priorities but let's see if you garner support.
I won't shoot anyone but do value your input on the home page design. What I
would like to explain is why Chapoutier TNs come up when you put Chave into the
tasting notes search. It's because Chave will have been mentioned in those
Chapoutier TNs. I'm pretty sure we could
stop this happening but is it really so annoying and irrelevant? Feedback on
this issue would be welcome via the Comments box below.
I think it is pretty
good as it is now. I have one request though. There is too much bias towards
French wines. I would like more tasting notes and articles on Italian wines
which are underrated by you, in my opinion.
Gottit. Working on it
I would like to see
the layout of the tasting notes improved, perhaps a WSET style. I would like to
see more on education. Sometimes i find the serch funstion not that useful,
prehaps more of an 'advanced serach' style you see on some sites would help.
I'm afraid I'm loth to force all TNs into the same format. I'd like to keep the
option of reproducing visceral reactions to wines rather than following a
prescribed pattern. But we do have an
Advanced search. See the extreme top right of the home page, just to the right
of the big word 'Search'. It can drill down to find really very specific things
in my experience. Hope you find this helpful.
Generally, v. good
web-site... ...p'haps mention more often the small indies as stockists on wine
reviews (with links), (agencies should have the info.)
We do bend over backwards to support independent retailers, I promise. Though please don't hesitate to suggest
deserving new retailers we should list in our Where to buy
section in the vast Instant expert
Just my bias, and not
necessarily a JR priority = I subscribe exclusively for access to JR wine
ratings. I'm also a regular user of CellarTracker.com - so ideally, all JR wine
ratins are automatically tied in, whenever I access CT for a rating wine rating
that also has a JR rating. Alas -- this is not always so. Therefore= just my
bias = please improve the JR tie-in with CT ratings - especially - the apparent
TIME-LAG that occurs in uploading most recent JR ratings in the JR rating
Thanks very much for this prod. We are delighted that our TNs are integrated
with Cellartracker but you're right, we need to update regularly. We have just
sent the latest update to Eric LeVine of CT and plan to automate this in
Please send an e-mail
when something new is posted. Thanks
We publish two or three new articles every day so I don't think this is
practicable. Kindly visit more often!
A detailed explanation
of Jancis's tasting methods and philosophy including the basis for alotting
points would be very interesting.
Good idea. Will add to the opening page of the
tasting notes search
A frequently asked
questions section would be good. Perhaps it is all there but I have never
acessed it and do not know where to look. Ditto about Jancis's team and who
does what would be of value too. I would however advise against the public mea
culpas recently seen in the Robert Parker web site. However I would suggest a
testomy to independence and a corporate ethics governance statement would be
very useful. One last point. Perhaps inevitably the Purple Pages are a little
UK focussed. A more Unternational focus and particularly European focus wiould
be welcome but I suspect it would explode your resouce and cost base. The
question of other langages is of course then a corollary.
There is an Site FAQs
section accessible from the bottom of any page, but perhaps you have other
questions in mind? Also at the bottom is the Team Jancis
section which introduces the team, and we have a statement of our
ethical policy on the join-up page and it was recently added to the extreme
right of the horizontal menu. But you're right that it is these permanent
features that are updated too rarely. Points taken.
Too many steps to
access your wine ratings would be nice if your opinions on wines could be fed
into CellarTracker so that they can be easily referenced when looking at either
CT or the CellarVu app
Our tasting notes are integrated into
CellarTracker, and a whole new tranche has just been sent. See above. Though
you do have to be a member of Purple Pages to take advantage of this.
Make portions of your
JancisRobinson.com free with other portions to pay a fee.
About a fifth of all articles published on our site are free, and every month
we choose two articles from Purple Pages of the previous month to be free.
Have a slightly more
sophisticated function i.e. when a search does not match the description in
your database a question should appear stating " do you mean Jancis?"
when the searcher had entered Jansis or Janis.
When I originally enquired about this I was told it was prohibitively expensive
but let me investigate once more.
Tasting notes .It
would be really helpful to have the drinking range on the summary page.
Eventualy some sort of cellar management help. I would love to be able to flag
the wines specific year that I have and have some alert when you write about it
particularly when you review one and change drinking bracket .
I assume you mean you'd like the drinking window on the page of tasting notes
search results? Let me look into this.
The language in the
reviews often contains somewhat abstract language that is difficult to interpret.
I found a review which suggested that the wine might be "airline
wine". What does this mean? I beleive Jancis consults or has consulted for
airlines so can this be a pejorative term. In short I would appreciate a little
more clarity. It would also help if the note and the score corresponded better.
It is very irritating to see a positive review with a modest mark and vice
versa a rather negative note with a rather better score. This, if possible
would enhance our understanding.
Very frustrating, I'm sure. Do email us
about strange combinations of note and score as sometimes the score has been
mis-entered. 'Airline wine' is one that
is drinkable early and rather obvious in my book, based on my experience
between 1995 and 2010 when I resigned as British Airways wine consultant. Our palates dry out in the air so subtle
wines are not very suitable for airlines.
Do you have any
"legacy" tasing notes that you don't post? I have a fair bit of older
wine,, 80s & 90s claret, and I sometimes don't find notes on such vintages.
I tend to largely use the site when deciding WHEN to drink wines and when
deciding en primeur orders.
I do have notes on older vintages drunk at dinners etc but they tend to be
rather brief - because written while socialising - and often don't have a
score. Could you live with even more perfunctory notes than the ones I publish?
Make it free
We are very conscious of how much good material on wine is published free,
which is why we constantly try to improve what we have to offer. This survey is
a very helpful aid to that. But we have never accepted ads or sponsorship and
really, really relish our independence. We have three almost fulltime staff
members and seven part timers as well as two regular columnists, all of whom we
try to reward fairly. So I'm afraid 'free' is out of the question.
A launch page for the
Oxford Companion rather than a 'click here' link.
You mean you would rather go straight to this page and do away with this introductory page?
I must say that I find I use the Oxford Companion search as my most frequent
way to access it. Has anyone else any thoughts about how this massive work (about
800,000 words of solid wine reference) is presented?
You follow up coverage
of Bdx 2010 (in teh bottle) is ridiculous. Why bother at all to tast the few
I assume you are referring to the brief comparison of 2010,
2009 and 2008 that was published in May 2011 and somehow missed these three
much longer collections of tasting notes on 2010 in bottle:
Bordeaux 2010 in bottle Nov 2012
2010 - Crus Bourgeois impress Oct 2012
2010 - reassessed Apr 2012
The most effective way to find our coverage of a specific combination of region
and vintage is via Tasting
articles by region which lists all tasting articles by region and then by
vintage. But we will think about a way of making this even more obvious.
Some of the tasting
notes could be slightly less perfunctory!
Agreed. Will try to mend my ways (I know to whom this comment is aimed).
Some serious wines
have ratings from several tastings, often with a large range of results, so
difficult to form an overall opinion. In such cases some guidance would be
It’s interesting to see many different ratings for the same wine but could we
have a final rating?
Our notes reflect the reality in our experience that wines can vary
enormously from bottle to bottle, which I know must be a bit frustrating. Much
easier to be given one definitive view of a wine. I'll make an effort to
include phrases such as ' a particularly disappointing bottle' more frequently.
But I find that wines keep changing throughout their life so a 'final rating'
would probably not be possible until the comment 'definitively over the hill'.
wines it would be useful if you identify the UK merchants in the review
paragraph rather than just link to wine-searcher.
We do include them when we know them but even then feel a bit bad about the
significant proportion, roughly 70%, of visitors to JancisRobinson.com who are
not based in the UK. Those in the US, for example, comprise about a quarter of
Could you sell ebook
version of "Wine Grapes", "Oxford Companion of Wine",
"World Atlas of Wine" on JancisRobinson.com?
See above for news of the ebook version of Wine Grapes. Purple Pagers have access to the only online version
of the 3rd edition of The Oxford
Companion to Wine. Julia and I are just about to start work compiling the
4th edition, of which there will certainly be an e-version, I'm sure. But the
paper version will not be published until October 2015. We are just finishing the 7th edition of the Atlas which is due out this October and
I think there are plans to sell e-versions of sections of it. We will of course update our books section
accordingly with appropriate links to those who specialise in selling ebooks.
Access to maps from
the Wine Atlas?
We do provide access to all the maps from The
World Atlas of Wine. See here.
Bigger database More
We're trying, really we are! But of
course there is a necessary tension between these two requests: 'more tasting notes' and 'less perfunctory