What's new?
How do I print an article?
How do I send an article to a friend?
How do I find articles on a specific subject?
How do I contact you?
What are Purple pages?
How do I join?
Cookies
I've forgotten my username and/or password...
I've changed my email address...
I'm a member but I can't access Purple pages...
How do I update my credit card details?
How do I use the members' forum?
Using the Atlas maps on an Apple Mac
GENERAL
To see the most recently published articles, you can do any of the following:
See the three most recent articles on the home page and then find those published immediately before them by clicking on More recent articles at the bottom of this section. Follow the page numbers at the bottom to travel all the way back to articles published in 2000.
Click on News, and then Latest articles.
See the list of Latest articles to the left of any regular article.
Several new articles are added to the site most days, though rarely on Sundays.
Click on the little printer icon in the upper right-hand corner of the article to view a print-friendly version of it. Then click on File, Print in your browser menu in the top left-hand corner of your screen.
How do I send an article to a friend?
Click on the little letter icon in the upper right hand corner of the article, fill in the ‘Send this page to a friend’ form and click on ‘send’. (But note that if it is an article within the Purple pages part of the site, the recipient will not be able to read the article unless he or she is a member of Purple pages.)
How do I find articles on a specific subject?
You can key a subject with as many words as you like in the site search box in the right hand menu. Clicking ‘search’ will result in a list of articles matching the subject, generally listed in declining order of relevance.
We also have a special tasting notes search facility for Purple pagers so that they can easily locate one or a set of tasting notes according to what they key into the search boxes: a certain wine, producer, vintage, region, minimum score, etc. Major horizontal tasting notes can be rapidly located using tasting articles by region.
Click on Contact at the bottom of any page. Choose General Enquiries from the drop-down Subject box unless your query is about Subscriptions or access to Purple pages (see below), or you have spotted a problem with an article (Content Problems). Please note that email is the most effective method of communication. Although a phone number and postal address are given, emails are likely to be answered much more swiftly than telephone messages.
PURPLE PAGERS/SUBSCRIBERS/MEMBERS
This is the meatiest bit of the site, updated the most frequently, with a lively forum, insider tips, hot gossip, tens of thousands of tasting notes and the world’s only online version of the multi-award-winning giant reference work The Oxford Companion to Wine and the wonderfully detailed, fully searchable maps of the world-famous World Atlas of Wine. To find out more about Purple pages click here.
And click here to find out what members say about Purple pages.
Just click here, or click on Join now at the bottom of any page, and fill in the form for 12 months’ access to everything ever published on this, the liveliest and most substantial bit of the site. You can choose whether to pay in pounds sterling (GBP), US dollars, euros or Australian dollars.
Cookies
Cookies are small files of information which are stored on your computer. Websites you visit ask your computer to store this information and retrieve the information from your computer so that they can keep track of things like other websites you visit or how you navigate our website or other files which provide you with the Site. For more information about what cookies are and how they work, visit www.allaboutcookies.org.
On revisiting our website or in using the files, our computer server will recognise the cookie and give us information about your use of the Site. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance.
If you are using Internet Explorer, you can change these cookie-related settings via Tools, Internet options, Privacy. If you are using Firefox, then go to Preferences, Privacy. For Safari, Preferences, Security.
If you choose not to receive cookies, you may still use the Site but you may find that the Site does not function properly or is slower than when you allow a cookie to be installed on your machine.
I’ve forgotten my username and/or password…
Please remember that passwords are CasE-SensiTiVe, so have to be entered exactly as you entered them on your subscription form.
If you still can’t access Purple pages, click here and fill in the form that will automatically have your password emailed to you. If you want to change the password that is emailed to you, just go to Preferences, Change password and enter and confirm your new password. There's also a Forgotten password link when you log in.
If you have changed any personal details (eg address, company or location) since taking out a subscription and have not informed us, please go to Preferences, Personal details and enter the new information, taking care to click on Save. If you have changed your email address, you cannot update this via Preferences and you will need to inform us directly by emailing subscriptions@jancisrobinson.com.
In extremis you can always email subscriptions@jancisrobinson.com for help from our subscriptions supremo Rachel Shaughnessy.
I’ve changed my email address…
So that you can log in effectively, and so that we can keep in touch with you, please tell us if your preferred email address has changed since taking out a subscription to Purple pages. Just email subscriptions@jancisrobinson.com telling us of your old and new email addresses and we will do the rest. Please note that you cannot update your email address via Preferences, Personal details.
I'm a member but I can’t access Purple pages
This may be because you are entering your username and/or password incorrectly. Do remember the password is CasE-SensiTiVe and has to be entered exactly as you entered them on your subscription form. See above if you have forgotten your username and/or password.
Alternatively, check that you are entering the email address that we have on our records. Perhaps try a previous email address and, if successful, contact subscriptions@jancisrobinson.com with old and new email addresses if you wish to change.
Or it may be because your subscription has expired. You can check the expiration date via Preferences/Payment plan, which provides you with an option to renew.
How do I update my credit card details?
We do not hold your credit card details, the internet payment company RBS WorldPay does, To update the card details on your FuturePay account with RBS WorldPay, go to http://www.rbsworldpay.com/shopper
1) Log in to the Shopper Managment System (SMS) using your username and password.
2) The SMS home page displays a summary statement of your latest FuturePay agreement. Under Customer FuturePay Agreements (near the bottom of the page) you will see a Change Details button. Click on it.
Note: If you have more than one Agreement, click on the Change Details button corresponding to the agreement you want to change.
3) This takes you to the Regular FuturePay Agreement Details page. Click on the Change Card button.
Note: If an agreement has been cancelled, this button is no longer displayed.
4) Change the card details that need to be amended.
Note that there is a link from Security Code to explain which number on your card this relates to.
5) Check your entries before clicking the Submit button.
Important Note: If you change the card number, the new number will not be displayed until a payment has been debited from that card.
How do I use the forums?
Go to Forums and see the Forum FAQs there.
Using the Atlas maps on an Apple Mac
Mac users may encounter some difficulties due to conflicts between Firefox and Adobe Acrobat. See here for more help.
We hope very much that you enjoy what you find at JancisRobinson.com. Don't hesitate to email us feedback via Contact at the bottom of every page,
