This is a short list of our most frequently asked questions.
For further information, please contact us.
Our five most recently published articles are automatically displayed on the home page. To see more, go the articles page (click on 'articles' in the top menu bar) where you can also search within our archive of over 10,000 articles, dating back to 2002.
We generally publish several articles every day except Sunday. These are compiled in our weekly emails, but the best way to keep up with our prodigious output is to keep visiting JancisRobinson.com!Back to top
We are still designing a bespoke print layout, but in the meantime you are able to print any page as you see it, by using the print function of your browser.Back to top
We are still constructing this function.Back to top
To search for articles, click on 'articles' in the top menu, and use the search form on the left hand side of the page. You can type any kewords into the first box, and/or filter the results by selecting the author, article category and tags.
To search in the rest of the site, visit the sitewide search page by clikcing on the magnifying glass icon in the top menu bar. Type any term(s) into the search box, and the results will include articles as well as Oxford Companion to Wine entries, calendar entries, our comprehensive learn section - in fact, every part of the site excluding tasting notes.
To search tasting notes, use the dedicated search form by clicking on tasting notes in the top menu.Back to top
Click on Contact in the footer of any page. Fill in the contact form, and one of the JancisRobinson.com team will get back to you soon.Back to top
Purple Pagers are members of JancisRobinson.com, who get access to all the paid-for content that constitutes the meatiest part of the site. This includes a lively forum, insider tips, hot gossip, tens of thousands of tasting notes and the world’s only online version of the multi-award-winning giant reference work The Oxford Companion to Wine and the wonderfully detailed, fully searchable maps of the world-famous World Atlas of Wine.Back to top
Click on the yellow subscribe button at the top left of any page, and follow the prompts. After making payment, you will have unlimited access to everything ever published on this, the liveliest and most substantial bit of the site, since its inception in 2000. You can choose whether to pay on an annual or monthly basis.
Your membership will be renewed automatically, unless you decide to cancel (see below), via our payment provider. For members who joined before 4 August 2014, this is a FuturePay agreement with independent payment provider RBS WorldPay. For members who joined after 4 August 2014, payments are handled by Stripe.com.Back to top
Please remember that passwords are CasE-SensiTiVe, so they have to be entered exactly as you entered them when you signed up.
If you still can’t access Purple Pages, click on the login button in the top right of any page, then click on the Forgotten password? link. Follow the instructions, and a password will be emailed to you immediately. Use this password to log in and then change it to your preferred password by clicking on the password tab in the My account section, which is accessed by moving your mouse over your encircled initials that appear at the top-right of the page whenever you are logged in.Back to top
Your log-in details are stored in cookies on your computer. When you revisit our site, our server should recognise the cookie and log you in automatically.
If you find that you have to log in every time you visit our site, it is probably because your browser is either blocking cookies, deleting/clearing cookies when you close your browser, or is set to delete/expire cookies after a specified period of time. To check whether you have cookies enabled and/or change your cookie-related settings, please click on the following, according to the browser you are using:
Internet Explorer Tools, Internet options, Privacy
Firefox Tools, Options, Privacy
Safari Preferences, Security
Chrome Tools, Options, Under the bonnet, Privacy, Content settings
Even if you choose to block all other cookies, you can customise your settings so that cookies from JancisRobinson.com are still allowed. For more detailed instructions on how to change or customise your cookie settings, please click on the relevant browser link provided above.
If you choose not to receive cookies, you may of course still use the site but you will have to log in each time you visit, and may find that the site does not function properly or is slower than when you allow a cookie to be installed on your machine. These considerations apply to all websites, not just this one.Back to top
If you wish to change the way your name or location appears in the forum, for example, or whether you receive our email newsletter, please go to My account by clicking on your encircled initials at the top right of any page. Use the Personal details form to enter new information, taking care to click on Save changes.Back to top
This may be because you are entering your email address and/or password incorrectly. Do remember the password is CasE-SensiTiVe and has to be entered exactly as you entered it on your subscription form. See above if you have forgotten your password.
Alternatively, check that you are entering the email address that we have on our records. Perhaps try a previous email address and, if successful, you can always change the email address on our records via My account.
Or it may be because your subscription has expired. You can check the expiration date via the subscription tab within My account, which will also allow you to rejoin.Back to top
We do not hold your credit card details; the payment provider that processes transactions on our behalf does. If you joined before 4 August 2014, the payment company is RBS WorldPay. For a full explanation of how to update the card details on your FuturePay account with RBS WorldPay, click here.
If you joined on or after 4 August 2014, the payment company is Stripe.com. We will soon be introducing the facility to update your card details via My account, but in the meantime please email email@example.com if you have any problems or questions.Back to top
If you don't like what you find on Purple Pages, you may cancel and receive a full refund provided you email firstname.lastname@example.org to say you wish to cancel within 14 days of first becoming a member.
If you decide to cancel after those first 14 days of your initial membership have elapsed, there are two alternative options. If you joined before 4 August 2014, click here for a full explanation of how to cancel your FuturePay agreement with RBS WorldPay. If you joined on or after 4 August 2014, we will shortly be introducing the function to cancel your membership within the My account section. In the meantime, please email email@example.com if you have any problems or questions.Back to top
The latest version of JancisRobinson.com, launched in August 2014, is a fully responsive design - that is, the same site automatically adjusts itself to be navigable and legible according to the screen size of the device used. That means that you have the full functionality of the site whether accessing it via desktop, tablet or mobile devices. So in either case, point your browser to JancisRobinson.com!Back to top